Terms & Guarantee

Terms and Guarantee

BY MAKING A PURCHASE, ALL CUSTOMERS AGREE TO THESE TERMS.

In order to qualify for ownership of any of my animals you must first demonstrate intelligence that exceeds that of the animal

I Guarantee LIVE ARRIVAL for all online purchases.

Live arrival guaranteed on all shipments under the following conditions:

-Update: I will ONLY guarantee Live Arrival on shipments held at Hub for pickup. No Exceptions.
-Temperature between 35 and 85 degrees on both ends of the journey
-Shipping days are Tuesday and Wednesday to avoid delays close to the weekend.

Show purchases carry NO GUARANTEE once you accept responsibility for the animal. Please examine the animal and ensure it is the one that you want and that it is in satisfactory condition to take home.

Sex and genetics are guaranteed when stated.
In the event of a mistaken sex I must be notified when the animal arrives and I will either replace the animal with one that is sexed correctly, or
If I do not have a suitable replacement available then I will offer a full refund for the return of the animal.

If I am sending animals to an exporter to ship to you, then I guarantee live arrival to the exporter only. Once your exporter has received the animal alive and well, the exporter assumes all responsibility for that animal.

In the event of a DOA or an animal arrives in unsatisfactory condition all claims must be made in writing within 4 hours of arrival. Please text me at 703-895-0043 immediately if there is a problem so that I may resolve it quickly - I offer full money back or a replacement depending on the circumstances.

ALL CLAIMS MUST BE MADE WITHIN 4 HOURS OF ARRIVAL. NO EXCEPTIONS.

I do not accept returns unless there is an issue with the animal upon arrival. Please make sure that the reptile you purchase is the one you want.

Due to the nature of the less common / specialty / and wild caught animals I sell, I guarantee live arrival only. Many of these animals are sensitive and have very specific care requirements, and will need acclimated to captivity. I will make sure the animal gets to you safely. After that the animal's care and health are YOUR responsibility.

I have decades of experience in dealing with rare and often WC species and thousands of satisfied customers who have purchased them from me. I do my best to make sure the animals I am sending out are in satisfactory health to the best of my knowledge. However with WC animals especially, there is always a risk present. If you do not wish to take this risk I would recommend finding somebody else with a CB specimen available because I will not make any guarantees past live arrival.

We treat all animals for external parasites only. I recommend waiting at least 3 months before treating your animals for internal parasites once you receive them as this will allow them to acclimate and become accustomed to their new environment before adding the stress of medicated internal parasite treatments.